Refund policy

1. Refund & Return Policy

Thank you for shopping at Lumise. We want you to love your purchase. If you are not entirely satisfied with your order, we’re here to help.

Returns

• You have 30 calendar days to return an item from the date you received it.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Your item needs to have the receipt or proof of purchase.

Refunds

• Once we receive your item, we will inspect it and notify you that we have received your returned item.

• If your return is approved, we will initiate a refund to your original method of payment or store credit.

• Depending on your card issuer's policies, you will receive the credit within a certain amount of days.

Shipping for Returns

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions on how to return your item to us, contact us at:

• Email: lumiseofficial.pk@gmail.com

• Phone: 03325487279